Frequently Asked Questions
1 - How is the negotiation of my points TAM?
2 - I have a password of 8 digits of TAM. With it I can transfer my points?
3 - I Don't have a password of 04 digits, then how can you make sales for you?
4 - If I have more miles than those combined for sale as I make sure that more miles will not be used to accept only those that sell?
5 - How will use my miles?
6 - I have points on my credit card, I can negotiate?
7 -How many miles I can sell?
8 - What is ETKT?
9 - How is the negotiation of my miles VARIG?
10 -Do you buy my points or miles from other airlines that do not appear on the site?
11 - What is the timetable of care of you?
1 - How is the negotiation of my points TAM?
We have two ways of trading, the holder of the mileage may choose to find more convenient. They are described below:
A - Personally
This procedure would be adopted for people who have over 50 thousand points. The transaction may be right on our site. In this case the title of the flyer should be identified showing the RG and have at hand the number of loyalty card, the password to access the Internet (electronic signature) and password of redemption (of 04 digits). The time of arrival here must be booked at least one day in advance. The payment is for, in cash or transfer online, is at the discretion of the proprietor. Asked to leave contact telephone (fixed and mobile).
The transaction also may be in store for TAM provided that the holder pays a fee of $ 30, charged by the issuance of TAM for each site. The holder shall receive the net value tabulated above less the rates of emission
B = By the internet
In this case the form of trading is much simpler, because the holder does not need to go. The title should provide the data from your bank account (agency and account), loyalty card number, password to access the Internet (electronic signature) and phone contact (fixed and mobile). The account must be on behalf of the holder of miles, it is a way to ensure he is aware that their miles will be used. After the data of the conference title will be made the deposit of 50% of the total amount in your account. In the following step, the holder of the mileage must provide the password of redemption for the flow of the miles. The rest of the payment will be made after the use of points. Depending on our need of the whole process can be completed the same day or later than 72 hours.
The title can be sure of a fast and secure trading, because if you do not receive the payment as agreed, you can do at any time to cancel the ticket and ask for the reversal of miles to your account fidelity. You can verify this information to the TAM.
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2 - I have a password of 8 digits of TAM. With it I can transfer my points?
The password for the internet only serves to view balances and monitor your account TAM loyalty through the Internet. Although these days let you check in and to other operations such as cancellation of flights or requests for rebates, not used to issue tickets. The password of 04 digits is the only one that can do debit or redemption of its mileage. This password is different from the password of the internet because it is only sent by conventional mail to the address listed, in no event is provided by CALL CENTER TAM TAM or a shop.
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3 - I don't have a password of 04 digits, then how can you make sales for you?
Can be done directly in a store or TAM, if no great hurry, you can request a new password via CALL CENTER TAM and hope she comes close to the negotiations.
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4 - If I have more miles than those combined for sale as I make sure that more miles will not be used to accept only those that sell?
In this case you would be informed of miles used by our staff via telephone contact or by TAM via email. The proprietor shall have the certainty of a negotiated quickly and safely, because if not done the way combined at any time may request the cancellation of tickets issued. Simply just call in TAM CALL CENTER and request the reversal of miles for your loyalty account. The information passed may be verified with the TAM.
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5 - How will use my miles?
Today, the only quick way to use the miles and through the issuing of tickets to others in the case would be the only way to use.
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6 - I have points on my credit card, to negotiate the?
No. Only you can negotiate since its mileage is in its loyalty to TAM. Otherwise you have to call in your credit card company and ask to be made to transfer.
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7 -How many miles I can sell?
All the miles that you have available for sale, even if it is fractionated accepted by our staff.
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8 - What is ETKT?
Also called a ticket number or the electronic ticket, is to be the number of passing and serves for the passenger can embark on the journey. Can be sent by email or phone.
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9 - How is the negotiation of my miles VARIG?
A - Persoally
The procedure is similar to that adopted in the shopping miles of TAM. However, in this case, the password of internet and redemption is the same. Do not meet the store's Varig, only on our site.
B - By the internet
The HOLDER shall provide the data from your bank account (agency and account), Smiles of the card number, password, rescue and contact telephone (fixed and mobile). The account must be on behalf of the holder of miles, it is a way to ensure he is aware that their miles will be used. After the conference the HOLDER of the data will be the deposit of 50% of the total amount in your account. The rest of the payment will be made after the use of points. Depending on our need of the whole process can be completed the same day or later than 72 hours.
The HOLDER can be sure of a fast and secure trading, because if you do not receive the payment as agreed, you can do at any time the cancellation of passes (issued with your miles) and ask for the reversal of miles to your account Smiles. You can verify this information with Varig.
If you have real interest in negotiating, asking to send the confirmation message or contact us through our telephone listed in this message.
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10 -Do you buy my points or miles from other airlines that do not appear on the site?
Yes, however, need first to contact and make time for consultation and values.
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11 - What is the timetable of care of you?
Although willingness to want to meet him at any time, our time of service is from Monday to Saturday 9:30 to 19:30 pm, including holidays, except Sundays.
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