- The luggage should be identified, both on the inside as outside. The identification must contain name, address (with city, country and zip code) and telephone.

- The ideal is that, at the address above, have someone at home during the stay.

- Close the bags with always lock or key.

- The order the luggage, check in evidence if the destination form there is really yours.

- To facilitate the visualization of luggage in the wake of the airport and avoid the risk of carrying the suitcase of anyone by mistake, put the difference reasons the other to facilitate their recognition - as a label or bar. Take your luggage to wake soon after landing.

- In the suitcase, always a light jacket, even when going to a destination with high temperatures. This is because the aircraft is pressurized and air conditioning procedure can be strong.

- Do not place valuables such as jewelry for example, in luggage to be dispatched. In case of loss, is difficult to prove the contents of the bag.

- Objects of metal and / or pointed in baggage must be shipped and can still be removed from it. In the suitcase, you can not transport them.

Excess baggage

Each kilo of excess baggage despatched to the relief permitted, will be taxed at 1.5% of full economy fare for one way or return. This fee will be collected at the time of shipment and may be paid in cash or credit card.

Important:

Due to international safety standards, no baggage weighing more than 32 kg may be dispatched. If the passenger has to play above the allowed weight, the weight it should put a third in excess baggage, the weight or balance between two parts that he is entitled. There is the third piece, this pay excess baggage, no need to hurry as load *. * Com exceção daqueles itens não despacháveis como bagagem acompanhada. Eg fragile or perishable items, articles dangerous to transport, etc., and subject to prior consultation with the CIA. air. It is noteworthy that the transport of excess luggage is always subject to balancing the aircraft on the board, which applies to all circumstances. air.

For other destinations you can take a volume in the first class with 40kg, 30kg in the intermediate class, 20kg and 10kg in economy class for children not occupying seat lap.

Colos for not occupying seat will also be allowed to transport a car baby (the removable kind, which is completely closed), or a basket to accommodate the baby. Either be accommodated in the passenger cabin, where there is space.

Excess baggage

On international flights, the fee is 1% of the value per kilo of air ticket not promotional. Regional flights in the rate is 1% or 2% of the basic regional fare per kilo. Upon the order, the airline must provide the passenger a receipt for the luggage loaded, with the points of departure and destination and number of luggage tag, quantity, weight and value of the packages. The receipt serves as proof of contract of carriage of baggage.

Hand luggage

Must be accommodated under the passenger seat or in the compartment of the aircraft, with maximum weight of five kilograms and total size (height, width and length) not exceeding 115 cm. You can also load, according to the DAC: above all, blanket or blanket, chair of routes and / or crutches, cane or umbrella, laptop or binoculars, reading material for the trip and a basket or equivalent for the child placed.

Note: The DAC is determined that prohibited the transport of lap-top / palm-top in luggage dispatched.

Also determined that the points of inspection for access to restricted areas of airports in Brazil must pass by the X-ray equipment, and ask the owner to call it, leaving it connected by at least 60 seconds.

It also warned that the refusal by the passenger will require the equipment to be treated as suspect equipment, the inspectors determined that the trigger means available security Airport.

Baggage damaged, lost or broken

In case of damage or signs of rape, the baggage must be removed from the mat at the airport by the passenger, the problem that needs to communicate immediately to the airline. Usually there is an agent of the company closely. Will be completing a report containing the details of the damage. The airline should be liable and pay compensation or repair of the baggage. In case of loss, the passenger should report the problem before leaving the area for delivery of baggage. The company address to locate the luggage and if not successful, will be obliged to compensate the passenger.